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FAQs

1. What is your returns policy?

  • Damaris Ltd have made every effort to display the products and colours as accurately as possible on our website. We cannot guarantee the colour you see on your monitor will 100% reflect the colour of the goods on delivery.
  • Damaris Ltd. Take care to ensure that all details, prices and product description are correct at the time of being entered on our website.
  • Prices are subject to change without notice.
  • All goods are subject to availability.
  • If an item is out of stock before your order has been processed, Damaris Ltd will notify you as soon as possible.
  • If the particular product is not in stock, we can make the garment exclusively for you, and the despatch may be up to 7 days. However if this is the case will contact you within 24 receipt of credit or debit card information - excluding weekends, public holidays and bank holidays to confirm the new delivery date is acceptable for you.

Refunds & Exchanges

  • If you are in any way dissatisfied with the goods you have ordered we will exchange them or give you a full refund provided you return them in a re-saleable condition. There is a fee of £4.95 for re-delivery on all exchange items within the UK. Please note that international postage fees for exchange items will vary depending on the destination.
  • Please make sure that the knickers are tried on over your own lingerie. All Goods should be returned unworn, unwashed, with all labels intact.
  • E-Vouchers are non-returnable and cannot be exchanged for cash.
  • All sale items are non-refundable but are exchangable. Please contact us on 020 7636 7060 or email us at sales@damaris.co.uk.
  • Please return goods to
    Damaris Ltd
    2nd Floor
    32-33 Gosfield Street
    London W1W 6HL

Returns Period

  • Please fill out the form enclosed with your order and send it back with your returned goods within 14 days of receipt.
  • If you no longer have the returns form enclose a note with your order, with your name, address, contact telephone number, email address, with your reasons for return and details of your refund or replacement.
  • If you believe your goods are faulty we will inspect them and then contact you by email or phone to discuss an appropriate resolution.
  • Replacement items will not be gift boxed, so you may wish to retain the box from your original order.
  • If Damaris ltd agrees that the product was faulty, the new delivery cost will be covered by Damaris ltd, however, if the product is being exchanged for size or for personal choice reasons, the customer would bear the cost. We would contact you within 48 hours, excluding weekends, public holidays and bank holidays for your payment details.
  • Damaris Ltd. Cannot be held responsible for any items lost in transit. We recommend that you send the goods by registered post. We will contact you once we receive your returns within 48 hours, excluding weekends, public holidays and bank holidays and then process your request for a refund or replacement as quickly as possible.
  • Please return goods to
    Damaris Ltd
    2nd Floor
    32-33 Gosfield Street
    London W1W 6HL

Can you advise me on the fit?

Please see the size guide for information about the styles and fit of our collections. Should you have any further queries, our personal shopping team would be delighted to offer assistance.

The team can be reached at our London HQ by telephoning 0207 636 7060 between the hours of 9.30am- 5.30pm Monday- Friday or alternatively you can e-mail the team using the following e-mail address: sales@damaris.co.uk.

Do you offer gift wrapping?

Yes all orders placed will arrive gift wrapped in a gift box with white tissue paper inside. Mimi Holliday lingerie is presented in a chic, white rectangular gift box with the Mimi Holliday logo embossed in gold lettering, Damaris pieces are presented in a sky blue hat box with a ribbon 'handbag style' handle design and elegant, gold fastening clasp and Max Holliday boxer shorts are presented in a classic cream gift box featuring a smart black polka dot lining.

Where is my nearest stockist?

A list of our UK stockists can be found by clicking on the following link for all international queries, please e-mail our sales team directly via: sales@damaris.co.uk.


Can I buy gift vouchers?

Our personal shopping team would be delighted to organise gift vouchers for you. The team can be contacted from Monday - Friday between the hours of 9.30am - 5.30pm either by e-mailing: sales@damaris.co.uk or by telephoning our London Head office on 0207 636 7060.

How can I contact the company?

You can contact Damaris Ltd by telephoning our Head Office on 0044 207 636 7060 or alternatively, you could write to us at the following postal address:

Damaris Ltd,
2nd Floor,
32-33 Gosfield Street,
London,
W1W 6HL,
England.


How can I check the status of my order?

For assistance tracking your order, please contact our personal shopping team between the hours of 9.30am - 5.30pm Monday - Friday by telephoning 0044 (0) 207 636 7060 or alternatively you can e-mail the team using the following e-mail address: sales@damaris.co.uk.


How do I receive special offers?

By joining our mailing list you will be kept informed of all our latest offers and events.


How do I become a stockist for your brands?

For all wholesale queries, please contact our sales team via the following e-mail address: sales@damaris.co.uk and a member of our sales team will respond to your enquiry.